With artificial intelligence surging in the workforce, we asked Tami Knobbe for her perspective on how it really affects healthcare workers.
With more than 25 years of healthcare experience, Tami Knobbe – Executive Vice President at CorroHealth – has watched the industry move from analog to high-tech. The evolution has been swift and full of incredible advances, amid a backdrop of ever-increasing personnel and compliance pressures.
Reliance on artificial intelligence has been increasing every year across all corners of healthcare. AI agents can now manage appointment scheduling, patient services call centers run on sophisticated, interconnected software, and much more. But, what’s newly emerging is the sophisticated, decision-making, clinically trained technology that supports patient charting, coding, CDI, billing and appeals.
“The evolution of AI, especially in the mid-revenue cycle space, is very interesting,” says Knobbe. “Clinicians are exhausted as is,” she continues, “but then they get home and still have a lot of work to do.” New technologies that combine advanced Gen-AI, clinical-intelligence and machine learning – such as VISION Clinical Validation Technology® – are entering the market and rapidly improving the accuracy and efficiency of clinical documentation. But, says Knobbe, we still really don’t know the limits of their potential. “Mid-cycle solutions are still evolving and getting better,” Knobbe reveals.
The end goal is to deliver exceptional patient care and get paid appropriately for that care, she confers, and Knobbe is encouraged by what she’s already seeing happening in the market.
“This is a very exciting time for healthcare,” concludes Knobbe. “All these new solutions are improving accuracy, efficiency and encouraging proper reimbursements. While they aren’t perfected yet, they represent so much potential.” She further points out that, in spite of popular belief, hospitals run on very fine margins and she is encouraged to see these inspiring advancements work towards keeping them thriving.
“You do not get into healthcare to do business,” she says. “You get into healthcare because you want to help people.”