What’s Draining Your Revenue Beyond Payer Denials—and How to Stop It

Margins are shrinking. Medicare Advantage is growing. Denials keep climbing. Yet, hospitals continue to write off revenue for care they’ve already delivered. The issue isn’t just payers—it’s also siloed revenue cycle processes and legacy metrics that mask where performance is really breaking down.

In this session, CorroHealth President Luisa Contreiras, UHS Vice President Revenue Cycle Management Mark Cannon, and UHS Sr. Director of Clinical Revenue Operations and Care Management Caroline Teelon, will walk through a practical, data‑driven approach that connects clinical decision-making with revenue performance. Attendees will learn how aligning patient access, case management, and revenue cycle teams can meaningfully reduce avoidable revenue leakage. This session will also cover how outcome-focused metrics like Net Inpatient realization (NIR), disciplined application of the Two Midnight Rule, and a structured payer escalation strategy can expose where revenue is being lost and give organizations a clear roadmap for getting paid appropriately for the care they deliver.

Key Takeaways:

• Understand how shifting from siloed denials management to a revenue-first strategy can stop performance gaps from compounding across the revenue cycle.  
• Learn how to measure and benchmark against clear revenue goals using modern metrics and identify where current tactics are leaving money on the table.   
• Walk away with a practical roadmap for holding payers accountable and protecting revenue over the long term.